5jlph Privacy Policy

Introduction

5jlph is an online gaming platform operating in the Philippines under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation). As part of our operations, we necessarily collect and process certain personal information about our players and website visitors.

We take our obligations as a data controller seriously. This Policy is designed to be transparent and straightforward — we want every 5jlph player to understand exactly what happens to their data from the moment they visit our site to the moment they close their account.

This Policy applies to all personal data collected through the 5jlph website, mobile platform, customer support channels, and any other touchpoint where you interact with 5jlph.

Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 5jlph is the data controller responsible for your personal information. As data controller, 5jlph determines the purposes and means of processing your personal data.

If you have any questions about how 5jlph processes your personal data, or if you wish to exercise any of your rights as a data subject, you may contact us using the details provided in Section 14 of this Policy.

Personal Data We Collect

5jlph collects the following categories of personal data from players and website visitors:

5jlph does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political opinions.

How We Collect Your Data

5jlph collects personal data through the following means:

• Direct Collection: Information you provide when registering a 5jlph account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the 5jlph platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors including GCash and PayMaya.
• Regulatory Sources: In some cases, 5jlph may receive information from PAGCOR or other regulatory bodies as part of our compliance obligations.

How We Use Your Personal Data

5jlph uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 5jlph player account, including processing your registration, verifying your identity, and managing your account settings.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱).
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Philippine Data Privacy Act, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws. This includes maintaining records of player activity and reporting as required by law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the 5jlph platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Responsible Gaming: To monitor gaming activity and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns and improve the 5jlph platform, including game offerings, user interface, and overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about 5jlph — but only where you have given your consent to receive such communications. You may opt out at any time.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 5jlph processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the 5jlph gaming service, process payments, and manage your account.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA reporting obligations, and tax regulations.
• Legitimate Interests: Processing necessary for 5jlph's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as sending marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

5jlph does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — solely to process your deposits and withdrawals.
• Identity Verification Partners: We share identity data with KYC and age verification service providers to fulfill our regulatory obligations. These partners are contractually bound to process your data only for verification purposes.
• Regulatory Authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities when required by law or court order.
• Fraud Prevention Services: We share technical and transaction data with fraud detection partners to protect the integrity of the 5jlph platform and safeguard all players.
• IT and Platform Service Providers: We engage trusted technology partners who assist in operating the 5jlph platform. These partners act as data processors under binding data processing agreements and may only process your data on our instructions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Data Retention

5jlph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active 5jlph account, plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations.
• KYC Documents: Retained for the duration of your account plus five (5) years following closure, or longer if required by law.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is anonymized or deleted.

When your personal data is no longer required, 5jlph will securely delete or anonymize it in accordance with our data disposal procedures.

Cookies & Tracking Technologies

5jlph uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the 5jlph platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use 5jlph — such as which pages are visited most frequently — to help us improve platform performance.
• Functionality Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience on 5jlph.
• Analytics Cookies: Help us understand player behavior in aggregate to improve game offerings and user experience. Data collected through analytics cookies is anonymized.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 5jlph platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5jlph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal data 5jlph holds about you at any time. We will respond to access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update most account information directly through your 5jlph account settings.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations. We cannot delete data that we are required to retain under PAGCOR regulations or Philippine law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe 5jlph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the 5jlph support team using the details in Section 14. We may need to verify your identity before processing your request.

Data Security

5jlph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 5jlph platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized 5jlph personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of the 5jlph platform.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, 5jlph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

While 5jlph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 5jlph login and never share your credentials with anyone.

Children's Privacy

If 5jlph discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the incident as required by applicable regulations. If you believe a minor has registered on 5jlph, please contact our support team immediately.

Changes to This Privacy Policy

5jlph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email and post a prominent notice on the 5jlph platform.

The revised Policy will take effect on the date specified in the notice. Your continued use of 5jlph after the effective date constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how 5jlph protects your data.

Last updated: January 1, 2026. This Policy supersedes all previous versions.

Contact & Data Privacy Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5jlph, please contact our Data Privacy Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 30 days for data subject requests; within 24 hours for general support inquiries
• Support Hours: 24 hours a day, 7 days a week

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.